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Refund policy

Returns & Refunds

We want you to be happy with your purchase from Sunny Beach Jewelry. If something isn’t right, please review the information below.

Returns

Our policy lasts 30 days from the date of delivery. If 30 days have passed since your purchase, unfortunately we can’t offer a refund or exchange.

To be eligible for a return:

  • the item must be unused, unworn, and in the same condition as received

  • the item must be returned in its original packaging

  • a receipt or proof of purchase is required

Certain types of items may not be eligible for return (see below).

Non-Returnable Items

The following items are not eligible for return or refund:

  • Sale items

  • Custom or personalized items (unless defective)

Refunds

Once your return is received and inspected, we will notify you by email regarding approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original method of payment within a few business days. Processing times may vary depending on your bank or credit card provider.

Partial Refunds (if applicable)

Partial refunds may be granted in the following situations:

  • items returned with signs of wear or damage not due to our error

  • items returned without original packaging

  • items returned more than 30 days after delivery

Late or Missing Refunds

If you haven’t received a refund yet:

  1. Check your bank account again.

  2. Contact your credit card company — posting times may vary.

  3. Contact your bank for further processing information.

If you’ve completed these steps and still have not received your refund, please contact us at sunnybeachjewelry@gmail.com.

Exchanges

We replace items only if they are defective or damaged.
If you need to exchange a defective item for the same product, please email us at sunnybeachjewelry@gmail.com before returning your item.

Restocking Fee

Please note that some returns may be subject to a 15% restocking fee, which will be deducted from your refund. This may apply in the following situations:

  • Non-defective items returned due to change of mind or personal preference

  • Items returned without original packaging or with signs of wear

  • Custom or personalized items returned in resalable condition

This fee helps cover the cost of inspection, cleaning, and repackaging.

Shipping charges are non-refundable, and customers are responsible for return shipping costs unless the return is due to our error.

Gifts

If an item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of the return once the item is received.

If the item was not marked as a gift, the refund will be issued to the original purchaser.

Return Shipping

To return your product, please mail it to:

Sunny Beach Jewelry
PO Box 132
Weatogue, CT 06089
United States

Customers are responsible for return shipping costs. We recommend using a trackable shipping service or purchasing shipping insurance for items valued over $75. We cannot guarantee receipt of returned items.